At GermanyJerseyClub, we want every customer to be 100% satisfied with their purchase.
If for any reason you are not happy with your order, you may request a return or exchange within 30 days of receiving your package.
1. Eligibility for Returns
To qualify for a return or exchange:
- The item must be unused, unwashed, and in original condition with tags attached.
- Returns must be requested within 30 days from the delivery date.
- Items that are damaged, worn, or altered after delivery cannot be returned.
- Custom-made or personalized jerseys are not eligible for return or exchange.
2. How to Request a Return
- Contact our support team at [email protected] with your order number and reason for return.
- Our team will guide you through the simple return steps.
- Once your return is approved, we’ll provide the return address and instructions.
3. Refund Process
- Once we receive and inspect your returned item, we’ll issue a refund to your original payment method.
- Refunds are typically processed within 3–7 business days after the item arrives at our facility.
- Shipping fees (if any) are non-refundable.
4. Exchanges
If you’d like to exchange your jersey for another size or team, please mention it in your email request.
Exchanges are subject to product availability at the time of request.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email protected].
We will arrange a replacement or full refund at no additional cost.
6. Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service to ensure safe delivery of your return package.
7. Contact Us
For all return or exchange inquiries, please reach out to our customer service team:
📧 Email: [email protected]
🌍 Website: www.germanyjerseyclub.com